HOTEL HOUSEKEEPING SUPERVISOR

Description

The primary responsibility of the Housekeeping Supervisor is to supervise and oversee the daily activities of the housekeeping staff to ensure that the standards of cleanliness and sanitizing of the hotel are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.

Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for tidiness. To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities. Ultimately, you will help ensure our daily housekeeping operations run smoothly and that guests are satisfied.

Responsibilities

Train housekeepers on cleaning and maintenance tasks
Oversee staff on a daily basis
Check rooms and common areas, including stairways and lounge areas, for cleanliness
Schedule shifts and arrange for replacements in cases of absence
Establish and educate staff on cleanliness, tidiness and hygiene standards
Motivate team members and resolve any issues that occur on the job
Respond to customer complaints and special requests
Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
Participate in large cleaning projects as required
Ensure compliance with safety and sanitation policies in all areas
Skills

Work experience as a Housekeeping Supervisor or similar role
Hands-on experience with cleaning and maintenance tasks for large organizations
Ability to use industrial cleaning equipment and products
Excellent organizational and team management skills
Stamina to handle the physical demands of the job
Flexibility to work various shifts, including evenings and weekends

ESSENTIAL DUTIES & RESPONSIBILITIES:

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

1. Housekeeping Supervision (40%): Supervises and oversees the daily activity of the housekeeping staff. Working with the Housekeeping Manager determine labor needs and adjust staffing levels; prepare assignment sheets for Housekeepers and determine duties for remaining staff. Hold staff meetings to communicate information and update and listen to staff concerns or comments. Trains and evaluates staff in accordance to Oxford Collection of hotels standards.

2. Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

3. Operations and Administration (40%): Ensure standards of quality control and regularly scheduled cleaning programs (i.e., floor care, deep cleaning, changing shower curtains, etc.) are maintained; select and provide proper equipment and supplies for the operation of the department. Check rooms with “Do Not Disturb” multiple times during the day appropriately placing the “we attempted to service your room” card if necessary. Inspect rooms for quality, perform hotel cleaning services as needed, ensure service standards are being applied by all team members and that supplies are properly stocked. Conduct public area inspections as well as room inspections to evaluate the physical condition of the hotel recommending repairs, painting and furnishing upgrades as necessary. Prepare, review and complete daily, weekly and monthly reports (labor, occupancy, etc.) as requested by Management. Record lost and found articles and secure them in the proper area.

4. Guest Relations (10%): Interact and acknowledge guests. Identify issues and resolve problems. Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests.

5. Other (10%): Communicate effectively with all hotel staff to ensure smooth delivery of services. Coordinate with frond desk, maintenance staff, Housekeeping Manager and General Manager on things requiring attention.

6. Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures.

7. Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.

8. Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.

9. Ensure that employees are advised of deficiencies and instructed on corrective action.

10. Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s).

11. Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.

12. Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.

13. Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.

14. Conduct pre-shift meeting and review all information pertinent to the day’s activities.

15. Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.

16.Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Guest Relations, Maintenance, and Food and Beverage

Interact with outside contacts:
o Guests – to ensure their total satisfaction

o Vendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service

issues, to resolve any vendor performance issues, etc.

o Regulatory agencies – regarding safety and compliance matters

o Other contacts as needed (Professional organizations, community groups, local media)

May be responsible for the security of lost and found items or coordinate the lost and found function with other
departments.

May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.

May assist with other duties as assigned.

Job Type: Full-time

Ability to commute/relocate:

• Lagos: Reliably commute or planning to relocate before starting work (Required)

Education:

• Undergraduate (Required)

Experience:

• HOTEL HOUSEKEEPING: 5 years (Required)

Application Deadline: 30/11/2023